Privacy Policy | Knex

Privacy Policy

Effective Date: July 15, 2026

When you (collectively "user" or "you") interact with Knex or the products we are developing, you may share information with us. We want to be upfront about the information we collect, how we use it, whom we share it with, and inform you about the controls we give you to access and change it.

Our Privacy Policy describes our practices regarding personal information ("Personal Data") that we collect through our websites, mobile applications, and related services.

We use information collected only for the purpose of developing, validating, and improving our products and services. This Privacy Policy is incorporated into, and considered a part of, any Terms of Service or User Agreements that you agree to when interacting with Knex or any product or service we are developing (collectively "Services").

We may collect Personal Data in the following ways:

• information you provide,
• information we get when you use our Service, and
• information we collect from users and third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, analyze usage, and deliver personalized content and advertising. A cookie is a small text file stored on your device by your web browser.

We have implemented a consent management system that allows you to choose which categories of cookies you accept. On your first visit, only strictly necessary cookies are active. All other cookies are blocked until you provide explicit consent via our cookie consent banner.

Cookie Categories

Third-Party Trackers We Use

• Google Analytics (GA4) — Web analytics service provided by Google LLC. Tracks page views, session duration, and user interactions. Google Privacy Policy
• Meta (Facebook) Pixel — Conversion tracking and ad targeting by Meta Platforms, Inc. Tracks registration, search, lead, and scheduling events. Meta Privacy Policy
• LinkedIn Insight Tag — Analytics and conversion tracking by LinkedIn Corporation. LinkedIn Privacy Policy
• Segment — Customer data platform by Twilio Inc. for analytics event collection. Twilio Privacy Policy
• ContentSquare — Digital experience analytics by ContentSquare SAS. ContentSquare Privacy Policy
• RB2B (retention.com) — Visitor identification and B2B lead intelligence by GetEmails, Inc. RB2B Privacy Policy
• Leadsy — Visitor analytics and lead intelligence.

Managing Your Cookie Preferences

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. This will re-display the consent banner where you can adjust your selections or withdraw consent entirely. You may also clear cookies through your browser settings.

Information You Provide

We collect information from you when you interact with our Services. The specific Personal Data we collect is dependent on which specific products and services you access.

If you use our Services as a Knex member, we collect information to maintain your Knex profile, including contact information and various data to match you to other Knex users, as well as data on the outcomes of those interactions.

If you use our Services as a beta tester, early customer, or regular customer, you will create an account with a specific product and service. This product or service will collect the required information to create your account and enable you to use the product or service.

Information We Get When You Use Our Services

When you use our Services, we collect information about how you've used them. We collect information when you visit any website or mobile applications provided by Knex or Knex-developed products and services, or when you communicate with us through email or other communication channels.

Here are the types of Personal Data we collect when you use our Services:

Account Creation. When you create an account, we collect Personal Data from you, such as your name, address, zip code, location, email address, professional title, photographs, company name, and password.

Third-parties authorized by us. Our authorized third parties (e.g. email providers, text messaging providers, and payment processors) may collect Personal Data including your credit card number, bank account information, and location for the purpose of providing related services that are necessary to your use of our Services.

Communicating with us. We also retain information on your behalf, such as the Personal Data described above and any information that you submit to us. If you provide us feedback or contact us via email, we will collect your name and email address, any other information to verify you, as well as any other content included in the email.

Public forums. When you create a public profile, participate in our events, or post in our public forums, you consent to the collection and disclosure of your information to other users of our websites and forums. The information contained in your posting will be stored on our servers and shared with other users who have access to the forum.

Usage information. We collect information about your activity when you visit our websites and use our mobile applications. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services.

Information collected on our website. Our website uses cookies and other technology to function properly, to keep our Services secure, and to provide you with a personalized experience. We collect information about your activity, browser, and device such as your IP address, device type identifiers, operating system, Internet browser type, and language. We link the information we store in cookies to the Personal Data you provide us while on our site.

Location information. When you use our Services, we may collect information about your location using methods that include GPS and IP-based location services.

Information We Get From Users and Third Parties

We may collect information from public and commercially available sources. If you choose to share any Personal Data with us, you agree that you have obtained permission to share such information with us.

We use the information you submit to us to provide our Services, to improve our Services, to facilitate the relationship we have with our community, users, and customers, and to provide you with a personalized experience when using our Services.

To provide our Services. We use the information you provide to keep our Services and operations up and running. Specifically, your Personal Data is used for the creation and security of your account, to identify you as a user in our system, to provide administration of our Services, to send you an email to verify ownership of email addresses provided by you when your account was created, to send you email notifications, to send you alerts and push notifications you have configured, and to send you promotional communications.

To improve our Services. We use the information you provide to develop and test new products and features, and improve our current products and features.

For marketing and advertising. We use information we receive from you through the use of your activity on our websites, mobile applications, and related services to improve our advertising services, ad targeting, and ad measurement, so that we can provide you with a personalized experience. This means that you may see ads that are personalized to you based on your location or your interests. You grant Knex a worldwide, non-exclusive, transferable, sub-licensable, royalty-free license to use, copy, modify (for formatting purposes only), transmit, publicly and digitally display and perform and distribute any content that you provide to or share with Knex. Such license shall also permit Knex to use that content and other information related to your use of our Services for the purposes of conducting marketing activities and analyses, conducting statistical analyses and; maintaining or making improvements to our Services.

Authorized service providers. We share your Personal Data with service providers that are authorized by us and perform services on our behalf, including messaging, payment processing, customer support, hosting, fraud detection and control, direct mail and email distribution, events, contests, sweepstakes and promotion administration, marketing, and analytics services. We may also share Personal Data that is aggregated or de-identified information with authorized third parties for legitimate business purposes. We use third-party cloud data hosting and storage providers such as AWS to store your information. In any event, we only share with authorized service providers the Personal Data that they need to perform services for us.

Compliance, Safety, and Security. We may also disclose your Personal Data for legal, safety, and security reasons. We may share information about you if we reasonably and in good faith believe that disclosing this information is necessary to:

• comply with any valid legal process, governmental or regulatory request, or applicable law, rule, or regulation, including responding to subpoenas or warrants served on Knex;
• investigate, remedy, or enforce potential violations of any agreement between you and Knex
• protect or defend the rights or property of Knex, users of our Services, third parties, or the general public; and
• detect and resolve any fraud or security concerns.

Corporate Transactions. In the event we enter into a merger, acquisition, or sale of all or a portion of our assets, we may disclose your Personal Data with third parties to facilitate this transaction.

You have control over your Personal Data and can change your account information, deactivate your account, or request opt-out in the following ways:

• Change your account information. You may change some parts of your Personal Data in your account via our websites, mobile applications or by contacting us at support@knex.app or the designated support contact for the specific product or service you are using.
• Deactivate your account(s). You may deactivate your account(s) by sending a message to the above email address.
• Opt-out of promotional emails. We may periodically communicate with you to directly promote the use or purchase of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to opt-out by following the unsubscribe instructions provided in the e-mail or other communication you receive or by contacting us directly. Should you decide to opt-out, we may share your e-mail address or other contact information with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail or other communication preferences, we may send you notices of any updates to our Terms of Service or Privacy Policy.
• Manage cookie preferences. You can adjust your cookie and tracking preferences at any time by clicking "Cookie Settings" in our website footer, which will re-display the consent banner with your current selections.

Data Retention

We retain your Personal Data for as long as your account is active or as needed to provide you Services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account data: Retained for the duration of your account, plus up to 30 days after account deactivation.
• Usage and analytics data: Retained for up to 26 months from collection.
• Consent records: Retained for a minimum of 3 years after withdrawal for regulatory compliance.
• Server request logs: Retained for up to 90 days for security and debugging purposes.
• Marketing and communication data: Retained until you unsubscribe or withdraw consent.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your Personal Data.

Right to Know

You have the right to request that we disclose certain information about our collection and use of your Personal Data over the past 12 months. Specifically, you may request:

• The categories of Personal Data we collected about you.
• The categories of sources from which we collected your Personal Data.
• Our business or commercial purpose for collecting or selling your Personal Data.
• The categories of third parties with whom we share your Personal Data.
• The specific pieces of Personal Data we collected about you.

Right to Delete

You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.

Right to Opt-Out of Sale or Sharing

You have the right to direct us not to sell or share your Personal Data to third parties. "Sharing" under the CPRA includes making Personal Data available for cross-context behavioral advertising. We use third-party advertising and analytics services (described above) that may constitute a "sale" or "sharing" of Personal Data under California law.

To exercise your right to opt-out, you may:

• Click the "Do Not Sell or Share My Personal Information" link on our website.
• Use our Cookie Settings to withdraw your marketing consent.
• Email us at support@knex.app with the subject line "Do Not Sell My Personal Information".

Right to Correct

You have the right to request that we correct any inaccurate Personal Data we maintain about you.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a different level of service based on your exercise of privacy rights.

Categories of Personal Data Collected

In the past 12 months, we have collected the following categories of Personal Data:

• Identifiers: Name, email address, IP address, device identifiers, account credentials.
• Personal information (Cal. Civ. Code \u00a7 1798.80(e)): Name, address, telephone number, professional title, company name.
• Commercial information: Transaction history, subscription status.
• Internet or network activity: Browsing history, search history, page views, interaction with advertisements.
• Geolocation data: Approximate location derived from IP address.
• Professional or employment-related information: Company name, professional title, industry.

Exercising Your Rights

To exercise any of the rights described above, please contact us at support@knex.app or write to us at the address below. We will respond to your request within 45 days. If we need more time, we will notify you of the extension and the reason.

Your Rights Under GDPR (EU/EEA Users)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you the following rights regarding your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your Personal Data, subject to legal obligations.
• Right to Restrict Processing: You have the right to request that we limit how we use your Personal Data.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to our processing of your Personal Data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. You can do this through our Cookie Settings or by contacting us.
• Right to Lodge a Complaint: You have the right to file a complaint with your local supervisory authority if you believe your GDPR rights have been violated.

To exercise any of these rights, please contact us at support@knex.app.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Data from children under 13. If we learn that we have collected Personal Data from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with Personal Data without your consent, please contact us at support@knex.app, and we will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may revise our Privacy Policy from time to time. If we make any material changes in the way we use your Personal Data, we may notify you by sending you an email to the last email address you provided to us or by prominently posting notice of the changes on our website and updating the "Effective Date" at the top of this page. Changes to this Privacy Policy will be effective on the Effective Date reflected at the top of this page. By continuing to use our Service, websites, mobile application, platform, or otherwise keep in touch with us, you acknowledge that you accept the changes to the Privacy Policy and agree to be bound by these terms and conditions.

Contact Us

If you have any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information, please contact us electronically at support@knex.app or by physical mail at:

Knex

58 West Portal Ave PMB 750

San Francisco

CA 94127

USA